With Mitel's AI-powered virtual agent, customer can communicate and obtain information effortlessly.
MiContact Center Business is equipped with a virtual agent chatbot that is always there 24/7 with your customer when they need assistance and seamlessly interact with your contact center agent to make the support flow goes smoothly.
Allow customers to interact with you using their chosen device and ensure a uniform experience across all communication methods, from start to finish.
This will result in higher customer satisfaction (CSAT) ratings, better rates of resolving issues on the first contact, and increased net promoter scores (NPS).
Equip agents and supervisors with the means to make well-informed choices and deliver swift assistance. Agents can effectively manage both voice and digital interactions all in one place, handling phone calls, emails, web chats, SMS, and social media.
Supervisors can oversee and direct agent and queue performance, receiving notifications when service levels fall below the desired standards.
Elevate your customer experience to new heights and improve operational efficiency by utilizing Google Cloud Contact Center AI-driven Chat and Voice bots.
These bots engage in natural conversations with customers, and our agent-assist technology actively listens to conversations, offering real-time article suggestions to human agents.
Telediant is more than just a Mitel distributor. We are your communication partner.