ASC is a leading provider of voice and screen recording, interaction monitoring, compliance recording, fraud detection, analytics, and quality management solutions for contact centers. ASC products can help you capture, analyze, and improve your conversations with your customers, ensuring the quality and compliance of your interactions.
ASC and Mitel have partnered to provide a comprehensive Workforce Optimization (WFO) solution for Mitel's MiCloud Flex cloud communications platform.
This collaboration enables contact center managers to improve their customer service, compliance, and overall operational efficiency.
The Mitel Workforce Optimization Suite provides a comprehensive set of tools to help you manage your workforce more effectively. This includes forecasting, scheduling, time tracking, and performance management tools.
By using these tools, you can improve the performance of your workforce by optimizing their schedules, ensuring they are working on the right tasks, and providing them with the training and support they need to be successful.
The Mitel Workforce Optimization Suite can help you reduce costs by optimizing your workforce and reducing waste. For example, the forecasting and scheduling tools can help you ensure that you have the right number of staff working at the right time, which can help you reduce overtime costs.
The time tracking tools can help you identify areas where time is being wasted, so you can take steps to improve efficiency. And performance management tools can help you identify and address underperforming employees, leading to improved productivity and reduced costs.
By improving the performance and efficiency of your workforce, the Mitel Workforce Optimization Suite can help you increase customer satisfaction. For example, if you have the right number of staff working at the right time, you will be able to reduce wait times and provide better customer service.
By identifying and addressing underperforming employees, you can ensure that your customers are always interacting with qualified and knowledgeable staff.
