Empower your employees to improve efficiency and deliver a better customer experience by providing them with the tools and insights they need to be more productive, engaged, and effective.Talk to expert
A suite of applications that helps you improve your customer experience and efficiency, all in one place.
Mitel Workforce Optimization provides everything you need to record, evaluate, and improve customer interactions, coach and train employees, manage your workforce, and analyze key metrics. With Mitel Workforce Optimization, you can improve customer satisfaction, increase service levels, reduce operational costs, and improve employee engagement.
By gaining insights into customer interactions, organizations can improve their everyday operations. Mitel Interaction Recording seamlessly captures, organizes, plays, and shares voice and screen recordings, empowering managers to:
Mitel Workforce Management (WFM) software helps organizations of all sizes overcome challenges like fluctuating call volumes, expanded media types, high turnover, performance gaps, and employee proficiencies. It optimizes your workforce to lower costs, gain customer insights, and improve day-to-day efficiency.
WFM puts your employees in the right place at the right time to promote business growth, provide a more balanced workload, and lower attrition rates. It also increases schedule adherence.
Use intelligent monitoring and reporting features to get a complete view of customer satisfaction and agent effectiveness, supporting quality management.
Telediant is more than just a Mitel distributor. We are your communication partner.