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sales@telediant.com.my

Queue Management

Our queue management system offers three modes - physical, virtual, and hybrid to help minimize customer waiting times.
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Elevate your customer experience with our state-of-the-art queue management system

Our queue management system is designed to optimize service delivery and customer flow, transforming the way services are delivered. The main goal is to reduce waiting times, enhance service efficiency, and ensure that every customer is attended to promptly and systematically.
  • Physical

    QB10

    Physical and Virtual Queue
    Online Appointment
    Customer Feedback (optional)
    Content Management
    Customer Web Portal Queue
    Video Chat
    Dashboard & Analytics
    Mobile App Queue
    Hardware Compatibility
    Connect to CCQ
    Suitable for small to medium-sized businesses such as clinics, service centres, and shopping malls
  • Virtual

    QB20

    Physical and Virtual Queue
    Online Appointment (optional)
    Customer Feedback (optional)
    Content Management
    Customer Web Portal Queue
    Video Chat (optional)
    Dashboard & Analytics
    Mobile App Queue
    Hardware Compatibility
    Connect to CCQ
    Suitable for large organisations with multiple departments or sectors, including hospitals, telecommunication customer service centres and government agencies
  • Hybrid

    CCQ

    Manage QB10 & QB20
    Centralise Dashboard
    Consolidate Reporting
    Centralise Content Management
    Suitable for large, multiple branch location companies, government agencies, utilities companies, and franchise businesses
QB10 | QB20 | CCQ

Analytic Dashboard

Enjoy a smooth queue management experience with our fully web-based centralized dashboard. Accessible from any device, anywhere, and at any time, it ensures seamless operations for your business.
  • Real-time Data
  • Export and Share Analytic Results
  • Compare The Performance of Different Locations
  • Event Notification & Alarm
  • Monitor Wait Time, Service Time, and Visitor Flow
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QB10 | QB20 | CCQ

Actionable Reports

Boost your business performance to the fullest by utilizing our advanced reporting and analytics capabilities. Designed to offer comprehensive insights, they empower data-driven decision-making, helping you stay ahead of the curve.
  • Customizable Reports
  • Variety of Report Types
  • In-Depth Analytics
  • Visualisation Data
  • Real-Time Data Consolidation
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QB10 | QB20

Mobile App Queue

Elevate customer satisfaction with our virtual queue system, real-time notifications, and location services. By minimizing wait times and enhancing efficiency, we ensure an improved customer experience.
  • User-friendly Interface
  • Virtual Queue Ticket
  • Remote Queueing
  • Real-time Queue Updates
  • Personalized Service Selection
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QB10 | QB20

Customer Portal

All-in-one platform, offers appointment booking, virtual queuing, brand promotion tools, and built-in feedback collection – all designed to streamline interactions and boost customer satisfaction.
  • Access All Services Through A Single Qr Code
  • Virtual Queue Ticket
  • Flexible Ticket Styles
  • Live Queue Status
  • Personalise Branding
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Transform your queue management today

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