U-Capture provides the ability to actively listen, the flexibility to share, and the intelligence to make informed decisions based on your organization's voice data. It offers unrestricted access and immediate streaming of high-quality conversational data in real-time.
This comprehensive data control guarantees that no conversation is ever overlooked, enabling you to capture every interaction throughout the customer and employee journey. Additionally, it grants you entry to a vast network of leading AI and analytics partners, supporting a wide range of practical applications.
Connect agent PCs to agent devices, such as handsets, enabling concurrent screen and audio recording. Subsequently, recorded calls that include screen data can be managed, searched, played back, exported, and transcribed as needed.
Our dynamic call recording management system aids call center agents in various customer service roles by allowing them to add notes to calls, initiate recordings as needed, and ensure PCI compliance through audio suppression.
Implement automated and manual methods to redact sensitive payment information, emphasizing PCI DSS compliance and reinforcing payment card security.
This approach enhances customer data security and ensures alignment with progressively stringent regulatory requirements.
Gather information about an agent's on-screen actions to identify obstacles related to processes, tools, or knowledge.
Additionally, annotate calls with predefined categories or custom notes to facilitate enhancements throughout the agent and customer experience journey.
Safely record, archive, access, and reconstruct all communications across prominent platforms, including UCaaS, to achieve comprehensive compliance. These efforts support productivity in the era of hybrid work environments.
Utilize algorithms to analyze recordings processed through U-Capture, identifying and notifying about potential audio quality concerns, such as the presence of background noise. This proactive approach enables early detection and timely resolution of such issues.
Uniphore provides you with the means to tap into the extensive potential of conversational data through a real-time, top-tier voice and metadata capture solution. This guarantees that you maximize the benefits of AI and analytics applications to their fullest extent.
Enhance your understanding of the customer journey by collecting essential metadata, including phone numbers, account identifiers, and agent IDs. These fields translate into valuable conversational data, brimming with valuable insights.
